Comments for Rob Frappier: Writer, Marketer, Nerd, All-Around Nice Guy

Comment on Companies That Deserve Thanks by Rob Frappier

Rob Frappier — Mon, 13 Dec 2010 18:51:17 +0000

Thanks Tim! Your anecdote is a perfect example of how just a little thoughtfulness on the part of an employee can make all the difference. Whenever I get talking about customer service, I bring up In-N-Out Burger as an example. When I lived in California, I loved In-N-Out Burger because the food was good, but also because the service was always fast and friendly. In-N-Out Burger places an emphasis on customer service and it shows. Of course, In-N-Out employees are also paid much better than McDonald’s or Burger King workers, so that probably has something to do with it as well.

Thanks for the comment.

Comment on Companies That Deserve Thanks by Rob Frappier

Rob Frappier — Mon, 13 Dec 2010 18:46:48 +0000

Thanks Lauren. I can’t wait to come back for another event at Catalyst Ranch. You guys were great.

Comment on Companies That Deserve Thanks by Tim

Tim — Fri, 10 Dec 2010 18:46:57 +0000

Hi Rob:

Thanks for sharing some good choices…I’ve been curious about Catalyst Ranch for a while, so its good to hear. In 2010, I had a good experience flying Southwest for the first time after some weather-related cancellations from another airline. Probably my favorite customer service experience happened when I shopped at Men’s Warehouse in 2009. I took advantage of the buy one suit, get another for $100 offer. As someone who hates to shop for suits (and who’s a little challenged in this area), I got great service from the sales rep who was patient with me and kept things light. After I had chosen my suits and got measured, he spent a good 15 -20 minutes showing me the different color combinations and accessories and answering my many questions. It felt more like a consultation with a fashion consultant than a sales pitch. I walked out with a couple suits and with some great ideas on how I could combine various colors. I would have never expected to have such a great shopping experience from buying a suit.

Great post!

Comment on Companies That Deserve Thanks by Lauren Smith

Lauren Smith — Mon, 06 Dec 2010 23:54:38 +0000

Thanks for mentioning Catalyst Ranch!
Your event was a blast and I’m glad that our venue could be apart of your special day. We posted a link to your blog our Facebook fan page. Check it out!

Comment on Companies That Deserve Thanks by Companies That Deserve Thanks | Car Review and Ratings

Companies That Deserve Thanks | Car Review and Ratings — Sun, 05 Dec 2010 00:24:22 +0000

[...] Companies That Deserve Thanks Filed Under: Cars by admin — Leave a comment December 4, 2010 Yeah, yeah, I know. Everyone already did their Thanksgiving-themed posts last week. I wanted to spend time with my family instead Read more: Companies That Deserve Thanks [...]

Comment on Catching Up On My Life in 9 Convenient Bullet Points by Rob Frappier

Rob Frappier — Thu, 02 Dec 2010 05:27:03 +0000

Thanks Surj! The Motorhead playlist was excellent. But I was working from Grooveshark, so I was sort of limited in which selections of the Motorhead catalogue I could use. I’ll have to invest some time into figuring out a proper playlist for my next go round.

Comment on Catching Up On My Life in 9 Convenient Bullet Points by Surj

Surj — Fri, 19 Nov 2010 18:10:09 +0000

Glad to see a new post from you, sir. And congrats on all the good stuff.

I’ve been meaning to ask – how’d the Motörhead playlist work out for you? Sometimes that’s just what I need to get un-stuck.

Comment on Catching Up On My Life in 9 Convenient Bullet Points by Wes

Wes — Fri, 12 Nov 2010 22:11:45 +0000

Welcome back, Rob. Always good to read your words.

Comment on Catching Up On My Life in 9 Convenient Bullet Points by Nicole

Nicole — Thu, 11 Nov 2010 04:21:57 +0000

What an exciting life you lead! :) I love you very much, and I would really like it if you would keep posting on here. Thank you.

-Your loving wife

Comment on Are Location-Based Social Networking Sites Like Foursquare Safe? by Are You #foursquareimpaired? |

Are You #foursquareimpaired? | — Sat, 10 Apr 2010 21:45:19 +0000

[...] or something and your house is actually empty at the moment. Rob Frappier wisely points out that the key is intelligence and moderation, when playing with these geo [...]