Companies That Deserve Thanks

Yeah, yeah, I know. Everyone already did their Thanksgiving-themed posts last week. I wanted to spend time with my family instead. Sue me. Anyway, in honor of our recent holiday celebrations, I thought I would take a moment to give some much-deserved shout-outs to several businesses that have really impressed me in some way this year.
Working [...]

Lessons from the Southwest Airlines/Kevin Smith “Too Fat to Fly” Debacle

I originally wrote this blog post for my company, ReputationDefender.

By now, the odds are good that you’ve heard about film director Kevin Smith’s recent clash with Southwest Airlines. If you haven’t yet heard the story, or you’re a bit fuzzy on the details, here are the essential details.
Kevin Smith, who is famous for directing Clerks, [...]