“You Guys Are Good” – Brand Monitoring on Twitter is Fun

For the last five months or so, I’ve been working on a contract basis as the Community Manager of an Internet start-up company called ReputationDefender. In my work, I’m primarily responsible for writing customer-facing communications, including newsletters and daily blog posts about online reputation management, Internet privacy, and personal branding issues. In addition to my [...]

Lessons from the Southwest Airlines/Kevin Smith “Too Fat to Fly” Debacle

I originally wrote this blog post for my company, ReputationDefender.

By now, the odds are good that you’ve heard about film director Kevin Smith’s recent clash with Southwest Airlines. If you haven’t yet heard the story, or you’re a bit fuzzy on the details, here are the essential details.
Kevin Smith, who is famous for directing Clerks, [...]

Rick Bayless Gets Cookin’ With Social Media

I originally wrote this post for the Talent Zoo Media Blog, Digital Pivot.

Generally speaking, I can’t watch reality television. I’m not trying to be a hater, but it’s just not my thing. For some reason, however, I make an exception for cooking shows. Don’t ask me why, but if it involves slicing and dicing or [...]